10:00 AM – 6:00 PM
Dubai World Trade Center, Dubai, United Arab Emirates
10:00 AM – 6:00 PM
Dubai World Trade Center, Dubai, United Arab Emirates
Messe Düsseldorf Connex Gulf Exhibition Organizing L.L.C
This Privacy Notice was last updated on 19 May 2026.
1. Introduction
1.1 Messe Düsseldorf Connex Gulf Exhibition Organizing L.L.C (referred to as “the Company”, “we”, “us”, or “our” herein) is an exhibition organising, sales representation and event management business operating across the Gulf region. We are headquartered in Dubai, United Arab Emirates.
1.2 This privacy notice (the “Privacy Notice”) explains our approach to processing your personal data (which is any information relating to you) in connection with the provision of our exhibition and event services business (“Services”), including the operation of https://md-gulfoffice.com/ (the “Website”) and any other digital apps, portals or platforms we may operate from time to time (together, “Digital Platforms”).
1.3 As an exhibition and event organisation business serving clients and visitors across the Gulf and internationally, we are subject to privacy laws and process personal data relating to individuals located in different territories. Where you reside in or are located in the United Arab Emirates, the specific requirements of the UAE Federal Decree-Law No. (45) of 2021 regarding the Protection of Personal Data (the “UAE PDPL”) and its implementing regulations apply, as further described in Section 15 of this Privacy Notice.
1.4 Please take a moment to read this Privacy Notice as it provides you with important information about your personal data, including the rights you have in relation to it.
1.5 Any changes we make to this Privacy Notice in the future will be posted on our Website and, where we have collected the relevant contact details, we will endeavour to notify you by email. Please check this page frequently to see any updates or changes to our Privacy Notice.
2. Who We Are and How to Contact Us
2.1 The data controller responsible for the processing of your personal data described in this Privacy Notice is:
Messe Düsseldorf Connex Gulf Exhibition Organizing L.L.C
Business Village Building, Block A, 8th Floor, Office 806a
Umm Hurair Road, Dubai, United Arab Emirates
Email: info@md-gulfoffice.com
Telephone: +971 4 342 0493
Website: https://md-gulfoffice.com/
2.2 If you have any questions, comments or complaints about our use of your personal data, or would like to exercise any of the rights described in this Privacy Notice, please do not hesitate to contact us. You can email us at info@md-gulfoffice.com.
3. How We Collect and Receive Personal Data
3.1 We collect and receive personal data using different methods:
4. Personal Data We Hold About You
4.1 We may collect the following categories of personal data about you:
5. Who We Collect Personal Data About
5.1 We collect and process personal data about the following categories of people:
For more information about the personal data we collect and how we use it, please see Section 16 (Table 1: Detail of Processing Activities).
6. Our Processing Activities
6.1 We process your personal data for the following purposes:
6.2 For more information about these processing activities and our lawful basis for such processing, please see Section 16 (Table 1: Detail of Processing Activities) at the end of this Privacy Notice.
7. Disclosure of Your Personal Data
7.1 We only share personal data with others when we are legally permitted to do so. When we share personal data with others, we put contractual arrangements and security mechanisms in place to protect the personal data shared and to comply with our data protection, confidentiality and security standards and obligations.
7.2 When processing your personal data, we may need to share it with third parties, as set out below. This list is non-exhaustive, and there may be circumstances where we need to share personal data with other third parties.
8.1 You have certain rights in relation to the personal data we hold about you. These rights include the right:
8.2 If you would like to exercise any of these rights, please email us at info@md-gulfoffice.com. If we receive an individual rights request from you, please note that we may require documentation to confirm your identity before we are able to respond.
8.3 Where we rely on your consent to process your personal data, you will always be able to withdraw that consent. Withdrawing consent will not affect the lawfulness of any processing we carried out before you withdrew your consent. In some cases, we may have other legal grounds for continuing to process your data for other purposes, such as those set out in this Privacy Notice.
8.4 You can ask us to stop sending you direct marketing messages at any time by following the unsubscribe links on any marketing message sent to you, or by contacting us using the details in Section 2 above. Where you opt out of receiving marketing messages, this will not affect our processing of your personal data for other purposes.
9. Cookies
We use cookies and similar technologies on our Digital Platforms for identification, analysis and advertising purposes. To find out more about the cookies we use and how to set your preferences, please see our Cookies Policy at https://md-gulfoffice.com/cookies.
10. Information Security
10.1 We have appropriate technical and organisational security measures in place to protect against the loss, misuse or alteration of the personal data that we have collected from you on our Digital Platforms or in the course of providing our Services. However, as the transmission of personal data via the internet is not completely secure, we cannot guarantee the security of your personal data, and any transmission is at your own risk.
10.2 Payments made via our Digital Platforms are processed in a secure environment using software provided by reputable third-party providers.
11. How Long Do We Keep Your Personal Data?
11.1 We will only keep your personal data for as long as is necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting or reporting requirements.
11.2 If any personal data is only useful for a short period (for example, for a specific activity, promotion or marketing campaign), we will not retain it for longer than the period for which it is used by us.
11.3 If you have opted out of receiving marketing communications from us, we will need to retain certain personal data on a suppression list indefinitely so that we know not to send you further marketing communications in the future. However, we will not use this personal data to send you further marketing unless you subsequently opt back in to receive such marketing.
12. Third-Party Links and App Stores
12.1 This Privacy Notice only applies to personal data processed by us through your use of our Digital Platforms or in connection with our Services and business operations. From time to time, our Digital Platforms may contain links to third-party websites and services. We have no control over those third-party websites and services, and this Privacy Notice does not apply to your interaction with them.
12.2 If you download and install any app of ours from an app store (such as Google Play or the Apple App Store), you must first register for a user account with the provider of the app store and agree to that app store’s user agreement. We have no influence over the terms of such user agreement and are not a party to it. When downloading, installing and using any such app, certain information may be transmitted to the provider of the app store, including identifiers relating to you or your device and the time of download. For further information on the type of information that may be shared with, or collected by, the app store provider, please see the relevant app store provider’s privacy notice. We have no influence over this process and are not responsible for the privacy practices of the provider of the app store.
13. Personal Data of Minors
While our Digital Platforms and Services are not intended for use by, or targeted at, minors (individuals under the age of 18), we may from time to time collect personal data of minors, for example where a minor attends an event accompanied by a parent or guardian. Where we do collect personal data of minors, we will comply with all applicable laws and regulations relating to the processing of personal data of minors, including obtaining the consent of a parent or legal guardian where required.
14. If You Fail to Provide Your Personal Data
Where we are required by law to collect your personal data, or we need to collect your personal data under the terms of a contract we have with you, and you fail to provide that personal data when we request it, we may not be able to perform the contract we have or are trying to enter into with you. This may apply, for example, where you do not provide the personal data we need in order to register you for an event, allocate an exhibitor stand to your organisation, or process an application to register an account. In these circumstances, we may have to cancel the provision of the relevant Services to you, in which case we will notify you.
15. UAE Privacy Laws and Requirements
This section applies if you reside in, or are located in, the United Arab Emirates and uses certain terms that are defined in the UAE Federal Decree-Law No. (45) of 2021 regarding the Protection of Personal Data (the “UAE PDPL”) and its implementing regulations.
15.1 Data Controller
For the purposes of the UAE PDPL, Messe Düsseldorf Connex Gulf Exhibition Organizing L.L.C is the controller and is responsible for the processing of your personal data as described in this Privacy Notice. You can contact us at info@md-gulfoffice.com or using the contact details set out in Section 2 above.
15.2 Lawful Bases for Processing
In order for us to provide you with our products and Services, we need to process your personal data. Any personal data received by us will be used for the purposes indicated in this Privacy Notice or in a separate notice provided to you. Except where permitted by law, we will not process your personal data in a manner that is inconsistent with the defined purposes for which it was collected. We rely on one or more of the following lawful bases for processing your personal data:
15.3 Supervisory Authority
Processing of personal data in the UAE is overseen by the UAE Data Office. If you have any concerns or complaints about our processing of your personal data, we encourage you to contact us first so that we have the opportunity to address them. You also have the right to lodge a complaint with the UAE Data Office.
15.4 International Transfer Requirements
Please note that we may transfer your personal data to countries or organisations outside the UAE in connection with our Services, for example to event partners, registration providers, IT and cloud service providers, or affiliated entities supporting our operations. Under the UAE PDPL:
15.5 Individual Rights under the UAE PDPL
The UAE PDPL offers you the rights described in Section 8 above, including the right to access, correct, delete or restrict the processing of your personal data, to object to processing, to request data portability, to withdraw consent, and to lodge a complaint with the UAE Data Office. If you would like to exercise any of these rights, or have any concerns about our compliance with the UAE PDPL, please contact us at info@md-gulfoffice.com.
The table below sets out, by activity, the personal data we process, the purposes for which we process it, and the lawful basis on which we rely. The categories of data referenced below are described in Section 4 of this Privacy Notice.
| Activity | What Data | Why? | Lawful Basis |
|---|---|---|---|
| Platform browsing | Behavioural Data Technical and Usage Data | To help us understand how you are using and navigating our Digital Platforms. We do this so that we can better understand which parts of our Digital Platforms are more or less popular and to improve the structure and navigation of our Digital Platforms. | Necessary for our legitimate interest to enable us to provide our Digital Platforms in a secure and effective way and to make improvements to the Digital Platforms. |
| Platform support, maintenance and security | Identity Data Contact Data Technical and Usage Data | To administer and protect our business and the Digital Platforms (including troubleshooting, dealing with in-app error messages, data analysis, testing, system maintenance, support, reporting and hosting of data). To respond to user enquiries and offer support to users. To request feedback and to contact you about your use of our Digital Platforms. To keep our Digital Platforms safe and secure, including for fraud monitoring and prevention. | Necessary for our legitimate interests (running our business, provision of administration and IT services, network security, fraud prevention). Necessary to comply with a legal obligation. |
| Set up and manage user accounts | Identity Data Contact Data Technical and Usage Data | To set up and manage user accounts and keep them in working order. | Necessary for our legitimate interests (running our business, IT services, network security, fraud prevention). Necessary to comply with a legal obligation. |
| Activity | What Data | Why? | Lawful Basis |
|---|---|---|---|
| Event administration | Identity Data Contact Data Financial Data Travel Data Transaction Data | To register you as a new customer (as an individual or corporate customer). To process and deliver your event purchases, including managing payments, fees and charges and recovering money owed to us. To enable you to receive our Services. To maintain our user databases and keep a record of how our Services are being used. In certain jurisdictions we may be required to collect information about your nationality to register you as an attendee at one of our events or otherwise enable you to access the event. | Necessary to perform our obligations under any contract we may have with you. Necessary for our or a third party’s legitimate interest to provide the Services in an effective, safe and efficient way and to recover debts due to us. Necessary to comply with a legal obligation. |
| Event management and promotion | Identity Data Contact Data Travel Data Profile Data Image Data | To register you as a visitor or exhibitor at one of our events. If you are a speaker at our event, we will publish your name and biographical details in association with the event. To enable you to travel to attend events if you are a speaker or exhibitor. To make logistical arrangements with you in connection with your attendance at the event (for example, in respect of your exhibitor space). Photographs and video material at our events may be taken and published for promotional and advertising purposes. We may send you SMS or push notifications for operational purposes and the smooth running of an event, for example to inform you of a travel update or programme change. | Performance of a contract with you. Necessary to comply with a legal obligation. Necessary for our legitimate interest to provide information about speakers at an event. Necessary for our legitimate interest to promote our events. You can opt out of your image being used at any time. Necessary for our legitimate interest to provide you with operational information about events you are attending. Explicit consent in respect of any special category data. |
| Event health and safety | Identity Data Contact Data Incident Data | To report or log a health and safety incident you may have suffered or assisted with on-site at one of our events. | Necessary to comply with a legal obligation. Necessary for our legitimate interests to manage an incident, for analysis purposes and to help us improve our event and incident management processes. Necessary to protect vital interests. |
| Live event tracking | Behavioural Data Technical and Usage Data | When you attend an event, we may track your location via our event app or if you scan your pass using one of our scanners located at our venues, for example near exhibitor stands or at the entrance of our live events. We may also be able to track your location via beacons located in our venues, for example where you are in close proximity to a stand even if you haven’t scanned your badge. We carry out this tracking to understand which parts of the show you have visited for our own insight and analysis purposes. | Consent. |
| Manage our relationship with you | Identity Data Contact Data Profile Data | To manage our relationship with you, including to notify you about changes to our terms or this Privacy Notice, to notify you about changes to event dates, locations or related services, and to communicate with our clients and potential clients on administrative matters. | Performance of a contract with you. Necessary to comply with a legal obligation. Necessary for our legitimate interests to keep our records updated and to study how customers use our Services. |
| Activity | What Data | Why? | Lawful Basis |
|---|---|---|---|
| Customer services and enquiries | Identity Data Contact Data Profile Data Financial Data | To manage and respond to your enquiry, complaint or cancellation request. | Necessary for our legitimate interest so that we can help you with your enquiry, provide a good standard of service and improve our customer services. |
| Survey and feedback | Identity Data Contact Data Profile Data | To help us to monitor and improve our Digital Platforms and Services. To assist with the selection of future Service lines and to train our personnel. | Necessary for our legitimate interest to improve our services, to study how customers use our services, to develop them and grow our business. |
| Activity | What Data | Why? | Lawful Basis |
|---|---|---|---|
| Insight and analysis | Behavioural Data Technical and Usage Data Profile Data Publicly Available Data | To analyse how you use or interact with, and the effectiveness of, our Digital Platforms and Services and other communications. We may track click-through data on emails to assist in determining interest in particular topics and to measure the effectiveness of these communications. We may carry out event analysis by assessing how people respond to our events, and monitoring public forums, bulletin boards, chat rooms and other user-generated content facilities. We typically process this data on an aggregated and anonymised basis for event analysis, which may be shared with third parties. | Necessary for our legitimate interest to understand how our Services are being used. Where your data is collected through the use of non-essential cookies, we rely on consent. Please see our Cookies Policy for further details. |
| Social media interaction | Behavioural Data Technical and Usage Data | To gain insight into your interaction with our social media pages, including on LinkedIn, Facebook, X (formerly Twitter), YouTube and Instagram (including interactions with any “like” or similar embedded features on our Digital Platforms or social media accounts). | Legitimate interest to provide our Digital Platforms in an effective way and to promote our Digital Platforms and Services via social media. |
| Use of third-party data brokers | Identity Data Contact Data Profile Data | To enrich the existing profile we have about you. To match your data with our existing datasets. To carry out data cleansing in order to ensure the data we hold is accurate. To carry out audience segmentation in order to send you relevant suggestions and recommendations. | Necessary for our legitimate interests in order to develop our Services and grow our business. |
| Activity | What Data | Why? | Lawful Basis |
|---|---|---|---|
| Marketing | Identity Data Contact Data Profile Data Behavioural Data | To send you marketing communications via email, SMS or telephone about events and Services where we have a lawful basis to do so. Where we are sending you personalised marketing, we may also use Profile Data and Behavioural Data to help us decide what sort of personalised marketing to send you. | Consent. Necessary for our legitimate interest to increase event attendance and to decide what marketing content we think may appeal to you and ensure our marketing is effective. If you do not wish to receive any direct marketing communications from us, you can request us to cease using your personal data and providing your personal data to any other third parties for direct marketing purposes at any time, free of charge. |
| Third-party marketing | Identity Data Contact Data Marketing and Communications Data | To share your personal data with third-party partners and event sponsors to enable them to contact you in relation to an event and to send marketing communications to you in relation to their products and services. | Consent. Necessary for our legitimate interests to promote our Digital Platforms and Services to you, and for our partners’ and event sponsors’ legitimate interests to derive value from an event or sponsorship. |
| Online personalised advertising | Behavioural Data Technical and Usage Data Contact Data Profile Data | To provide you with, and analyse the effectiveness of, personalised ads when you visit our site or other third-party websites or use other services. By “personalised ads” we mean advertisements for services that you have shown an interest in when you have used our Digital Platforms, or which we or our partners otherwise think you might be interested in based on your browsing habits. | Consent. Necessary for our legitimate interests to promote our Digital Platforms and Services to you. |
| Social media advertising | Contact Data Behavioural Data Technical and Usage Data | We may share your data with third-party providers of social media platforms, such as Facebook, LinkedIn, TikTok and similar (“Social Media Platforms”), to match your data with the data of their registered users in order to serve relevant advertising to you. Please note that the Social Media Platforms may also collect information about your interaction with our Digital Platforms directly through their own tags or tracking technology. Please see our Cookies Policy for more information. | Necessary for our legitimate interest in order to promote our events and brand. You can opt out of this sharing at any time by contacting us. Where Social Media Platforms collect your data directly, they will rely on your consent to do so. |
| Prize draws, prize competitions and other promotions | Identity Data Contact Data Profile Data Behavioural Data Technical and Usage Data | To administer prize draws, prize competitions and other promotions on our Digital Platforms or on our social media accounts. | Necessary to perform our obligations under any contract we may have with you (for example, the promotion terms and conditions). Necessary for our legitimate interest to administer our promotions fairly and effectively and to ensure that we comply with self-regulatory codes governing the operation of promotions. |
| Activity | What Data | Why? | Lawful Basis |
|---|---|---|---|
| Business administration and legal compliance | All categories listed in Section 4 | To comply with our legal obligations. To enforce our legal rights or defend potential legal claims. To protect the rights of third parties. To facilitate a business transition such as a merger, reorganisation, acquisition by another company, or sale of any of our assets. | Necessary for our legitimate interests in order to operate our business effectively. Necessary to comply with a legal obligation. |
| Receipt of products and services from our event suppliers and service providers | Identity Data Contact Data Financial and Transaction Data | To manage our relationship with suppliers. To receive products and services from our suppliers. | Performance of a contract with you. Necessary for our legitimate interests to ensure that we have an effective working relationship with you or the organisation you represent and can receive the services that you or your organisation provides, and provide our services to others, in an effective way. |
| Recruitment | Identity Data Contact Data Recruitment Data | To assess your suitability for any of our positions that you apply for. To communicate with you about the recruitment process. To keep records about our recruitment process. To comply with our legal and regulatory obligations in relation to recruitment. To review our equal opportunity profile in accordance with applicable legislation. | Performance of, or entering into, a contract with you. Necessary for our legitimate interest to ensure that we can make the best recruitment decisions. Necessary to comply with a legal obligation. |
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